We've put together some useful information below. If there is something not covered here then please CONTACT US
We use Royal Mail Signed For service for the majority of orders. We aim to process and despatch orders by the next working day but ask that you allow up to seven days for delivery. If you are not in when the Royal Mail attempts delivery they will leave a card detailing where the package can be collected. For "Click and Collect" orders these will be ready to collect from the We Love Hard House reception at the hotel when you arrive.
We now offer delivery beyond the United Kingdom via Air Mail Tracked. As you check-out our website automatically calculates the carriage based on the weight of the entire order and the destination. We use International Airmail Tracked.
We would like you to be entirely happy with your order. If there is problem with the order or delivery, or you would like to contact us, please use the form below and we'll do our best to help.